Congrats, you've selected a hearing aid and are on the path to better hearing! It's almost time for your fitting. There's going to be a lot of great information and instructions provided at your fitting. You'll learn how to operate, clean and store your new devices.
It can be hard to remember what information you need from a healthcare professional once you're sitting in front of them. This is a good opportunity to ask the audiologist whatever you need to prepare for your life with new hearing aids.
Try making a list of questions before going to your hearing aid fitting and bring a pen to take notes. Not sure what to ask? Here's a list of some of the top questions...
How should I care for my hearing aids?
Your hearing professional should show you how to clean your new hearing aids and tell you how often you should clean them. They should also show you other maintenance and storage tricks to avoid moisture and heat. It doesn't hurt to ask them for extra tips. A proper cleaning and storage routine will maximize the lifespan of your hearing aids.
Should I wear my new hearing aids all the time?
If wearing hearing aids is new for you, it may take a few weeks to retrain your brain and get used to certain sounds again. A wearing schedule may be provided to help you get used to your devices slowly. If you've worn hearing aids before, a wearing schedule may not be necessary unless the technology is new, so ask.
Be sure to get a demonstration on to how to properly insert and remove your hearing aids and discuss the best time of day to put them in and take them out. Talk about when and when not to wear hearing aids. Think about situations like showering, swimming, mowing the lawn or attending concerts.
How do I change the battery and how will I know when to do it?
Will your model indicate when a battery is low or just stop working? Your audiologist should discuss that answer as well as let you know when to expect a battery change and how to do it. Practice opening and closing the tiny door and replacing the battery while you're in the clinic to ensure that you have the dexterity to operate everything. Information on how to properly dispose of batteries should also be provided.
You should be given a supply of backup batteries. If you don't get extra batteries, ask about getting them. Some hearing plans come with a couple years of batteries.
What does each extra feature do and how can I operate them?
Ask how to operate advanced features and gadgets like directional microphones, digital noise reduction, automatic feedback reduction and remotes. Check to see if your hearing aid has manual or automatic volume control and manual or automatic programs for different sound environments. Practice adjusting these controls with your hearing professional as needed.
What kind of services are covered in my warranty and aftercare?
New hearing aids typically come with a one to three year warranty. Make sure you understand your coverage if a future repair is needed. Extended coverage may also be an option.
Ask if follow-up appointments are covered under your aftercare plan. Adjustments may be needed in the short term for fine-tuning or in a couple of years to address any changes in your hearing. Utilize your time in the clinic to make appointments.
Do I need any accessories?
You should be given cleaning tools and storage for your hearing aids to ensure they keep working their best. If you lead an active lifestyle or live in a particularly humid climate, you might consider extras like a dehumidifier or protective sleeve to cover your hearing aids.
How long will these hearing aids last?
The average lifespan of hearing aids is about three to five years. The better you maintain them, the longer they may last. The various features of your model may also determine its lifespan. Your hearing professional can provide an estimate based on their experience with that model, so you can plan ahead for the future.
What should I do if my hearing aid doesn't work or if there's an emergency?
Go over any scenarios that you think may arise with your audiologist. Ask if your clinic offers night and weekend emergency assistance or walk-in hours to handle unexpected problems such as wet, lost or damaged hearing aids. Write your clinic's phone number on your storage case for easy reference.
What if I'm unhappy with my hearing aids?
Check your aftercare plan to see if follow-up appointments are covered for adjustments that could make your hearing aids more pleasant. Most hearing healthcare plans offer a trial period to fully experience the benefits of your hearing aids and ensure your model meets your needs. During the trial period, you can usually swap out your model if you would prefer a different type, although there may be a return or restocking fee associated.
Your satisfaction is guaranteed through the Amplifon program. We offer a 60-day return period with no restocking fee and one year of aftercare with unlimited visits. That's plenty of time to make any necessary adjustments and to make sure you're completely satisfied with your hearing aids.
Amplifon also offers a three-year warranty and two-years of free batteries with easy access to your hearing healthcare program. Every question is a good one if it means better hearing health for you or a loved one.