In March, I went to have my hearing tested at UMass Memorial Medical Center after being referred by my doctor. At UMass, I was diagnosed with hearing loss. Deeply saddened by the diagnosis, I began the process of researching hearing aids. Cigna, my healthcare provider, connected me with Amplifon, who quickly set up an appointment at a clinic near me.
All the representatives at Amplifon were wonderful. After reassuring me that my kind of hearing loss was completely normal at my age, the Amplifon staff went to work, helping me through the process and paperwork of choosing the right hearing aid. I have called several times with questions and they have always been so knowledgeable in answering my questions.
I went to Audiology Affiliates for my hearing aid consultation and felt welcomed from the moment I stepped into the office. The audiologist answered all my questions; even the ones I didn’t know how to ask! She was kind and thoughtful and put me at ease. She showed me a few different hearing aids and explained the pros and cons of each one. When I tried one on, I was truly surprised that I could not feel the hearing aid in my ear— and that you could not see them at all! I know that the doctor’s kindness and compassion during that visit helped me make the decision to get hearing aids. I was impressed by her expertise and professionalism.
In a few weeks, I went back to the clinic to pick up my hearing aids. Once again, the staff was extremely helpful with paperwork. I then met with a technician who explained how to use my hearing aids properly, how to replace the batteries, warranty details, when not to wear them, etc. She made me feel extremely confident that I knew exactly how to use them, so I walked out of the office wearing them. The difference was unbelievable!
The representatives at Amplifon and my clinic were helpful, courteous and skilled in helping me make the transition to wearing hearing aids. I am amazed at how well I hear with them, and overall, they’ve made an incredibly positive difference in my life.
These images are representations only, not actual photos of the patients in the testimonials.